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Accessibility Statement

Accessibility Statement for NIHR Research Design Service North East and North Cumbria

This website is run by the NIHR Research Design Service North East and North Cumbria.

NIHR Research Design Service North East and North Cumbria is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. We have made the website text as simple as possible to understand.  Some content is technical and contains scientific terms and language. In some area we have not been able to simplify wording without changing the meaning of the text.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • read most of the website using a screen reader

How accessible this website is

We have ensured that resources required to access our service are accessible and almost meet WCAG 2.1 AA standards however we know that some parts of this website are not fully accessible:

  • some sections link to other websites which may not be fully accessible
  • some resources link to older PDF documents which are not fully accessible to screen reader software
  • some links are not sufficiently descriptive
  • some videos do not have required captions

Feedback and contact details

Please let us know if you encounter accessibility barriers or if you would like any of our work in a more accessible format by emailing us on:

We will try to respond to feedback within 10 business days.

Reporting accessibility problems with this website

We welcome your feedback on the accessibility of Research Design Service North East and North Cumbria website.  If you find any problems that are not listed or if you have any suggestions on how we can improve our website accessibility, please contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NIHR Research Design Service North East and North Cumbria is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some links to resources are not fully descriptive. This fails WCAG 2.1 success criterion 2.4.4. If possible, and when we publish new content, we will ensure our use of links meets accessibility standards.  We will carry out monthly checks to identify and fix broken links.

Some videos do not have the required transcriptions. The regulations do not require us to fix videos published before 23 September 2020. Where possible, and in future, we will ensure that transcripts are available.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other content published before 23 September 2018 if they are not essential to providing our services. Any new PDF’s or Word documents will meet accessibility standards.

Preparation of this accessibility statement 

This statement was prepared in September 2020. It was last reviewed in September 2020.

This website was last tested in September 2020. The test was carried out by Drummond Central Ltd using guideline information taken from and wuhcag.

Testing was carried out on the overall site structure and content essential for accessing our service using Lighthouse, WAVE, Axe and HTML.

Automatic checking of accessibility issues was carried out using the Wave tool.

Links were checked manually. At the time of publishing this statement, there were no broken links on the website.